Friday, January 04, 2008
[IWS] Work Foundation: PUBLIC SERVICE INNOVATION [December 2007]
IWS Documented News Service
_______________________________
Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor---------------------- Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau
________________________________________________________________________
Work Foundation (UK)
A Research Report for The Work Foundation's Knowledge Economy Programme
Public Service Innovation [December 2007]
Rohit Lekhi, Research Republic LLP
http://workfoundation.org/products/publications/azpublications/publicserviceinnovation.aspx
or
http://workfoundation.org/Assets/PDFs/PSI2.pdf
[full-text, 112 pages]
The agenda for public service reform increasingly demands that services meet the rising expectations of citizens. At the same time, rapid changes in information and communication technologies provide new opportunities for gains in both efficiency and effectiveness. However, public services are subject to very different pressures than private companies, and so must innovate in very different ways.
This research report presents developments in public service innovation arising from the growth of the knowledge economy. As such, it is a component part of The Work Foundation's Knowledge Economy Programme.
The report has the following three aims:
* To examine current debates, issues and themes around innovation in public services.
* To review specific innovations in public services driven by the knowledge economy.
* To conduct primary research on selected case studies of knowledge economyrelated innovations in public services.
Contents
Introduction 4
1. Innovation and public services: Issues and themes 6
1.1 Why innovate?
1.2 Defining innovation
1.3 Success factors
1.4 Barriers
2. Public service innovation in the knowledge economy 22
2.1 The impact of social change and new technologies
2.2 Policy drivers
2.3 Experiences of innovation in central and local government
2.4 Recent examples
3. Case studies 53
3.1 Department for Innovation, Universities and Skills
3.2 Microsoft and the Black Country Consortium
3.3 BBC Vision
3.4 South East of England Development Agency
3.5 H.M. Land Registry
3.6 Competition Commission
3.7 London Connects
3.8 Liverpool Direct
3.9 Lancashire Constabulary
3.10 Croydon Primary Care Trust
3.11 Information Commissioner's Office
3.12 University of Warwick
Conclusion 102
References 104
______________________________
This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.
Stuart Basefsky
Director, IWS News Bureau
Institute for Workplace Studies
Cornell/ILR School
16 E. 34th Street, 4th Floor
New York, NY 10016
Telephone: (607) 255-2703
Fax: (607) 255-9641
E-mail: smb6@cornell.edu
****************************************
_______________________________
Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor---------------------- Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau
________________________________________________________________________
Work Foundation (UK)
A Research Report for The Work Foundation's Knowledge Economy Programme
Public Service Innovation [December 2007]
Rohit Lekhi, Research Republic LLP
http://workfoundation.org/products/publications/azpublications/publicserviceinnovation.aspx
or
http://workfoundation.org/Assets/PDFs/PSI2.pdf
[full-text, 112 pages]
The agenda for public service reform increasingly demands that services meet the rising expectations of citizens. At the same time, rapid changes in information and communication technologies provide new opportunities for gains in both efficiency and effectiveness. However, public services are subject to very different pressures than private companies, and so must innovate in very different ways.
This research report presents developments in public service innovation arising from the growth of the knowledge economy. As such, it is a component part of The Work Foundation's Knowledge Economy Programme.
The report has the following three aims:
* To examine current debates, issues and themes around innovation in public services.
* To review specific innovations in public services driven by the knowledge economy.
* To conduct primary research on selected case studies of knowledge economyrelated innovations in public services.
Contents
Introduction 4
1. Innovation and public services: Issues and themes 6
1.1 Why innovate?
1.2 Defining innovation
1.3 Success factors
1.4 Barriers
2. Public service innovation in the knowledge economy 22
2.1 The impact of social change and new technologies
2.2 Policy drivers
2.3 Experiences of innovation in central and local government
2.4 Recent examples
3. Case studies 53
3.1 Department for Innovation, Universities and Skills
3.2 Microsoft and the Black Country Consortium
3.3 BBC Vision
3.4 South East of England Development Agency
3.5 H.M. Land Registry
3.6 Competition Commission
3.7 London Connects
3.8 Liverpool Direct
3.9 Lancashire Constabulary
3.10 Croydon Primary Care Trust
3.11 Information Commissioner's Office
3.12 University of Warwick
Conclusion 102
References 104
______________________________
This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.
Stuart Basefsky
Director, IWS News Bureau
Institute for Workplace Studies
Cornell/ILR School
16 E. 34th Street, 4th Floor
New York, NY 10016
Telephone: (607) 255-2703
Fax: (607) 255-9641
E-mail: smb6@cornell.edu
****************************************
# posted by SBasefsky : 10:09 AM
