Tuesday, October 28, 2008
[IWS] Work Foundation (UK): PUBLIC VALUE: THE NEXT STEPS IN PUBLIC SERVICE REFORM [9 October 2008]
IWS Documented News Service
_______________________________
Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor---------------------- Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau
________________________________________________________________________
Work Foundation (UK)
Public Value: The Next Steps in Public Service Reform [9 October 2008]
http://www.theworkfoundation.com/research/publications/publicationdetail.aspx?oItemId=201&parentPageID=102&PubType =
or
http://www.theworkfoundation.com/assets/docs/publications/201_PV_public_service_reform_final.pdf
[full-text, 65 pages]
Abstract
Public value argues that public services are distinctive because they are characterised by claims of rights by citizens to services that have been authorised and funded through some democratic process. Simply expressed, public value is the analogue of the desire to maximise shareholder value in the private sector.
Press Release 9 October 2008
Involving citizens and workers key to public service reform
http://www.theworkfoundation.com/pressmedia/news/newsarticle.aspx?oItemId=140
Contents
Executive summary 4
1. Introduction: The promise of public value 7
1.1 A brief review of public value theory 7
1.2 The 'delivery paradox' and the decline of public trust 9
1.3 The trajectory of public service reform 10
1.4 How does public value fit with other approaches to public management? 11
1.5 What is the 'promise' of public value? 13
2. What are public organisations for? Securing 'authorisation' for services 15
2.1 Public participation and public sector management 15
2.2 The challenges of public participation 20
2.3 Participation, governance and government 23
Summary and conclusions 27
3. Deploying resources and engaging staff effectively to deliver public value 29
3.1 Building public value into commissioning 29
3.2 Engaging the public in service delivery 37
3.3 How should public servants be managed to deliver public value? 43
Summary and conclusion 45
4. A public value approach to measurement 46
4.1 How is public value different? 48
4.2 Measurement in practice 52
4.3 The government's approach 54
Summary and conclusion 55
5. Conclusion 56
6. References 62
______________________________
This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.
Stuart Basefsky
Director, IWS News Bureau
Institute for Workplace Studies
Cornell/ILR School
16 E. 34th Street, 4th Floor
New York, NY 10016
Telephone: (607) 255-2703
Fax: (607) 255-9641
E-mail: smb6@cornell.edu
****************************************
_______________________________
Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor---------------------- Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau
________________________________________________________________________
Work Foundation (UK)
Public Value: The Next Steps in Public Service Reform [9 October 2008]
http://www.theworkfoundation.com/research/publications/publicationdetail.aspx?oItemId=201&parentPageID=102&PubType =
or
http://www.theworkfoundation.com/assets/docs/publications/201_PV_public_service_reform_final.pdf
[full-text, 65 pages]
Abstract
Public value argues that public services are distinctive because they are characterised by claims of rights by citizens to services that have been authorised and funded through some democratic process. Simply expressed, public value is the analogue of the desire to maximise shareholder value in the private sector.
Press Release 9 October 2008
Involving citizens and workers key to public service reform
http://www.theworkfoundation.com/pressmedia/news/newsarticle.aspx?oItemId=140
Contents
Executive summary 4
1. Introduction: The promise of public value 7
1.1 A brief review of public value theory 7
1.2 The 'delivery paradox' and the decline of public trust 9
1.3 The trajectory of public service reform 10
1.4 How does public value fit with other approaches to public management? 11
1.5 What is the 'promise' of public value? 13
2. What are public organisations for? Securing 'authorisation' for services 15
2.1 Public participation and public sector management 15
2.2 The challenges of public participation 20
2.3 Participation, governance and government 23
Summary and conclusions 27
3. Deploying resources and engaging staff effectively to deliver public value 29
3.1 Building public value into commissioning 29
3.2 Engaging the public in service delivery 37
3.3 How should public servants be managed to deliver public value? 43
Summary and conclusion 45
4. A public value approach to measurement 46
4.1 How is public value different? 48
4.2 Measurement in practice 52
4.3 The government's approach 54
Summary and conclusion 55
5. Conclusion 56
6. References 62
______________________________
This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.
Stuart Basefsky
Director, IWS News Bureau
Institute for Workplace Studies
Cornell/ILR School
16 E. 34th Street, 4th Floor
New York, NY 10016
Telephone: (607) 255-2703
Fax: (607) 255-9641
E-mail: smb6@cornell.edu
****************************************
# posted by SBasefsky : 11:58 AM
