Monday, June 14, 2010
[IWS] A TOOLKIT for SERVING DIVERSE COMMUNITIES [11 June 2010]
IWS Documented News Service
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Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor---------------------- Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau
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Administration on Aginging (AOA)
A TOOLKIT for SERVING DIVERSE COMMUNITIES [11 June 2010]
http://www.aoa.gov/AoAroot/Press_Room/For_The_Press/pr/archive/2010/June/DiversityToolkit.aspx
or
http://www.aoa.gov/AoARoot/AoA_Programs/Tools_Resources/DOCS/AoA_DiversityToolkit_full.pdf
[full-text, 134 pages]
This Toolkit provides the Aging Network and its partners with a replicable and easy-to-use method for providing respectful, inclusive, and sensitive services for any diverse community. The Toolkit consists of a four-step process and a questionnaire that assists professionals, volunteers and grassroots advocates with every stage of program planning, implementation and service delivery for older adult communities, their families and caregivers. The core principles of the toolkit include respect, inclusion and sensitivity as the hallmarks of quality service. This Toolkit is an invitation to make a cultural shift in service provision, to learn, to grow and fully appreciate the diverse community of older adults that agencies and their partners serve.
Table of Contents
Preface 2
Foreword 3
Acknowledgements 4
Introduction 6
Illustration: The Steps of Planning Services for Diverse Communities 7
PART I
Step 1: Assessments
Introduction to Step 1 8
Presentation 9
Diverse Community Questionnaire 12
Step 2: Identifying Resources About the Community
Introduction to Step 2 16
Presentation 17
Diverse Community Questionnaire 20
Step 3: Designing Services
Introduction to Step 3 24
Presentation 25
Diverse Community Questionnaire 28
Step 4: Program Evaluation
Introduction to Step 4 32
Presentation 33
Diverse Community Questionnaire 38
PART II: APPENDICES
Appendix A: Diverse Community Questionnaire 42
Appendix B: Definitions 54
Appendix C: Diversity Concepts 56
Appendix D: Discussion Scenarios 58
Appendix E: Companion Presentations 66
Appendix F: Companion Exercises 104
Appendix G: List of Online Resources 108
Appendix H: Diversity Training Tips 128
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This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.
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Stuart Basefsky
Director, IWS News Bureau
Institute for Workplace Studies
Cornell/ILR School
16 E. 34th Street, 4th Floor
New York, NY 10016
Telephone: (607) 255-2703
Fax: (607) 255-9641
E-mail: smb6@cornell.edu
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