Monday, June 14, 2010


IWS Documented News Service
Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor----------------------
Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau


Administration on Aginging (AOA)




[full-text, 134 pages]


This Toolkit provides the Aging Network and its partners with a replicable and easy-to-use method for providing respectful, inclusive, and sensitive services for any diverse community. The Toolkit consists of a four-step process and a questionnaire that assists professionals, volunteers and grassroots advocates with every stage of program planning, implementation and service delivery for older adult communities, their families and caregivers. The core principles of the toolkit include respect, inclusion and sensitivity as the hallmarks of quality service. This Toolkit is an invitation to make a cultural shift in service provision, to learn, to grow and fully appreciate the diverse community of older adults that agencies and their partners serve.


Table of Contents

Preface 2

Foreword 3

Acknowledgements 4

Introduction 6

Illustration: The Steps of Planning Services for Diverse Communities 7


Step 1: Assessments

Introduction to Step 1 8

Presentation 9

Diverse Community Questionnaire 12

Step 2: Identifying Resources About the Community

Introduction to Step 2 16

Presentation 17

Diverse Community Questionnaire 20

Step 3: Designing Services

Introduction to Step 3 24

Presentation 25

Diverse Community Questionnaire 28

Step 4: Program Evaluation

Introduction to Step 4 32

Presentation 33

Diverse Community Questionnaire 38


Appendix A: Diverse Community Questionnaire 42

Appendix B: Definitions 54

Appendix C: Diversity Concepts 56

Appendix D: Discussion Scenarios 58

Appendix E: Companion Presentations 66

Appendix F: Companion Exercises 104

Appendix G: List of Online Resources 108

Appendix H: Diversity Training Tips 128


This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.

Stuart Basefsky                   
Director, IWS News Bureau                
Institute for Workplace Studies 
Cornell/ILR School                        
16 E. 34th Street, 4th Floor             
New York, NY 10016                        
Telephone: (607) 255-2703                
Fax: (607) 255-9641                       



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