Monday, November 14, 2011


IWS Documented News Service
Institute for Workplace Studies----------------- Professor Samuel B. Bacharach
School of Industrial & Labor Relations-------- Director, Institute for Workplace Studies
Cornell University
16 East 34th Street, 4th floor----------------------
Stuart Basefsky
New York, NY 10016 -------------------------------Director, IWS News Bureau

AON Hewitt


Global Employee Satisfaction Continues to Lag in 2011, Says Aon Hewitt

Lack of connection between individual and organizational success seen as a main issue in decreasing engagement


See previous study:

Trends in Global Employee Engagement

[full-text, 16 pages]


LINCOLNSHIRE, Ill., Nov. 10, 2011 /PRNewswire/ -- Workforces worldwide are reaching their tipping point as employee satisfaction, or engagement, continues to be sluggish and remains at the lowest level since 2008, according to analysis recently released by Aon Hewitt, the global human resource consulting and outsourcing business of Aon Corporation (NYSE:AON).

At the end of the third quarter, Aon Hewitt analyzed its Employee Engagement Database of more than 5,700 employers, representing five million employees worldwide. The findings reveal an engagement level of 56 percent thus far in 2011, which is the same as 2010, but lower than 2009 (60 percent) and 2008 (57 percent). Traditionally, engagement levels between 65 percent and 100 percent represent a high-performing culture; 45 percent to 65 percent indicate the workforce is indifferent to organizational success or failure; and anything lower than 45 percent represents a serious or destructive range.

According to Aon Hewitt, the largest drop in engagement this year is employees' perception of how companies manage performance. Workers worldwide believe their employers have not provided the appropriate focus or level of management that would lead to increased productivity, nor have they connected individual performance to organizational goals.

"A significant number of employees are not motivated enough to provide extra effort beyond the job requirements and many anticipate leaving their employers in the near future," said Pete Sanborn, Talent and Organization Consulting global practice leader for Aon Hewitt. "This is critical, as our research continues to show a strong correlation between employee engagement and financial performance, even in turbulent financial times. For example, in 2010, organizations with engagement levels of 65 percent or greater outperformed the total stock market index and posted total shareholder returns 22 percent higher than average. On the other hand, companies with engagement of 45 percent or less had a total shareholder return that was 28 percent lower than the average return in 2010."

Engagement Drivers

Aon Hewitt further analyzed this 2011 data and measured satisfaction scores for key drives of engagement, with its benchmark database. This revealed that Managing Performance (the way we manage performance here keeps me focused on achieving this organization's goals) dropped nearly 8 percentage points globally thus far in 2011, with a global satisfaction score of 44 percent. Regionally, Managing Performance in Latin America is at 55 percent, followed by the U.S. (50 percent), Canada (49 percent), Asia Pacific (49 percent) and Europe (36 percent).

Engagement scores connected to Managing Performance also are low. For example, Career Opportunities (my career opportunities here look good) has a 42 percent global satisfaction level, Recognition (appropriate recognition beyond pay and benefits for an employee's contribution) is at 40 percent globally, Tools & Resources (contribution of tools and resources toward employee productivity) is at 51 percent worldwide, while Senior Leadership (evidence of effective leadership from senior leaders) has a score of 48 percent globally.

Engagement Driver Satisfaction Scores for the First Nine Months of 2011



Asia Pacific


Latin America



Career Opportunities














Tools & Resources







Senior Leadership








"Our analysis suggests that even at the height of the recession, employees felt a greater connection to their work and role in achieving organizational success than they do now," said Sanborn. "This is a harsh reality, but also an opportunity for those employers willing to invest in specific areas that will have the largest impact on employee engagement. While there is an expense in doing so, the return on investment can be well worth the effort."

Following are universally applicable best practices for improving and maintaining engagement:

·         Create a strategy for improving employee engagement based on data with specific goals

·         Communicate a clear "employment deal" that links the success of the company to employees

·         Display authentic leadership; be consistently open, honest and transparent

·         Invest in improving the capabilities of middle managers



This information is provided to subscribers, friends, faculty, students and alumni of the School of Industrial & Labor Relations (ILR). It is a service of the Institute for Workplace Studies (IWS) in New York City. Stuart Basefsky is responsible for the selection of the contents which is intended to keep researchers, companies, workers, and governments aware of the latest information related to ILR disciplines as it becomes available for the purposes of research, understanding and debate. The content does not reflect the opinions or positions of Cornell University, the School of Industrial & Labor Relations, or that of Mr. Basefsky and should not be construed as such. The service is unique in that it provides the original source documentation, via links, behind the news and research of the day. Use of the information provided is unrestricted. However, it is requested that users acknowledge that the information was found via the IWS Documented News Service.

Stuart Basefsky                   
Director, IWS News Bureau                
Institute for Workplace Studies 
Cornell/ILR School                        
16 E. 34th Street, 4th Floor             
New York, NY 10016                        
Telephone: (607) 262-6041               
Fax: (607) 255-9641                       



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